2-FA, 2-FA, 2-FA!

Come on, NameCheap, you have been promising support of TOTP 2-FA (Authy/Google Authenticator) for more than a year. You still havent implemented it, instead relying only on SMS 2-FA - which isnt even supported in your mobile app.

Why release the app with such a shortcoming, and more importantly: why have you not corrected the shortcoming after all this time and all these requests for it?

Not supporting 2-FA on your mobile app makes it unusable - unless you advocate that people disable 2-FA. Obviously you dont advocate this (and given the recent social engineering attacks against customer accounts via your live chat, you should be advocating 2-FA above-the-fold).

Ive used NameCheap as my primary registrar for 7+ years now, with several hundred domains there. I love NameCheap. One of the reasons I love NameCheap is how they stand by their customers when legal bluffs are mailed in, how their support is instant, helpful, and competent, and how NameCheap responds quickly to user feedback.

That last part clearly is not happening here, with this app. This is a shame.

After all, when you hold the keys to a persons online real estate, many with portfolios worth hundreds of thousands of dollars, account security should be a core feature of your service.

Im beginning to move some, not all, of my more important domains to registrars who specifically focus on their account security measures. Ill be transferring them all back as soon as NC steps up its game on approaching account security.

Another great feature would be the ability to require two people to authorize domain transfers, etc. This is currently offered by several other registrars.

sum1online about Namecheap